At Serenity, we are committed to delivering your orders safely, quickly, and reliably. Please read our Shipping Policy to understand how we process and ship your purchases.

1. Order Processing

• Orders are processed within [X] business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

• We offer standard and express shipping options for your convenience.
• Estimated delivery times:
  • Standard Shipping: [X–X] business days
  • Express Shipping: [X–X] business days
• Delivery timelines may vary depending on your location and external factors beyond our control.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available on orders above [amount].

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor your shipment’s progress.

5. International Shipping

• Serenity ships worldwide. International delivery times may vary based on the destination country.
• Any customs duties, import taxes, or additional fees are the responsibility of the customer.

6. Delays & Issues

• Serenity is not responsible for shipping delays caused by courier services, weather conditions, customs procedures, or other unforeseen circumstances.
• If your order is significantly delayed or lost in transit, please contact us so we can assist you.

7. Contact Us

For any shipping-related inquiries, please contact:
📧 support@serenity.com
📍 [Your Business Address]