At Serenity, we care about your satisfaction. If you are not happy with your purchase, our refund and return process is designed to make things as simple as possible.

1. Returns

• You may request a return within [X] days of receiving your order.
• Items must be unused, unworn, and in their original packaging with tags still attached.
• Certain products such as custom-made, personalized, intimate, or clearance items are not eligible for return.

2. Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.
• If approved, your refund will be issued to your original payment method within [X] business days.
• Shipping charges are non-refundable, unless the product was defective or the wrong item was sent.

3. Exchanges

• If you would like to exchange an item, please contact us first to arrange the process.
• Exchanges are subject to stock availability.

4. Damaged or Defective Items

• If you receive a damaged or defective product, contact us within [X] days of delivery with proof (photo/video).
• We will arrange a replacement, exchange, or full refund at no extra cost.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method for returns.

6. Contact Us

For any refund or return-related inquiries, please contact:
📧 support@serenity.com
📍 [Your Business Address]